​Legal notice
Conditions of use of the website
Commercial relations between Navarro Systems and its user-clients will be governed especially by the following general conditions, accepted in the account opening request and/or confirmed by placing new orders. Navarro Systems is a registered trademark with number M3510537 and therefore the use of the name and/or logo is prohibited without express written authorization.
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1. Acceptance and availability of the General Contracting Conditions
By accepting this contract, you declare:
1.a. Who is a person of legal age and with the capacity to contract.
1 B. That you have read and agree to these terms and conditions.
These general conditions, hereinafter, "The General Conditions", regulate the legal relationship that emanates from the contracting processes carried out between the user-clients, hereinafter, "the Clients", of the website located at the url www.navarrosystems .com property of Eléctricas IEC, S.L., with registered office at Carril Manresa 17C, 30006, Puente Tocinos, Murcia (Spain), and provided with CIF B02774594, hereinafter "Navarro Systems". Clients accept the General Conditions from the moment they use or contract the service or purchase any product. This document can be printed and stored by Clients. www.navarrosystems.com makes the email address info@navarrosystems.com available to them so that they can raise any questions about the General Conditions.
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2. Applicable standards
These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to the Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7 /1996, of January 15, Regulation of Retail Trade, to Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, Law 23/2003, of July 10, on Guarantees in the sale of Consumer Goods, Royal Decree 208/2005, of February 25, on electrical and electronic equipment and the management of their waste: Directive 2003/96/EC of the European Parliament and of the Council, of January 27, 2003, on waste electrical and electronic equipment, ? Directive 2002/95/EC of the European Parliament and of the Council, of January 27, 2003, on restrictions on the use of certain dangerous substances in electrical and electronic equipment. ISO 13406-2 on plasma screens, as well as any other standard that replaces the previous ones or is applicable in Spain.
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3. Modification of the General Conditions
www.navarrosystems.com may modify the General Conditions by notifying the Clients with sufficient advance notice, in order to improve the services and products offered through www.navarrosystems.com by modifying the General Conditions displayed on the www.navarrosystems.com website. .navarrosystems.com, said duty of notification will be understood to have been fulfilled.
In any case, before using the services or contracting products, you can consult the General Conditions (legal notice).
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4. Description of the products or services
The www.navarrosystems.com products that are marketed by purchasing them through our website grant the right of return within seven (business) days following receipt of the order. Only returns of products will be accepted in their original condition, with their packaging, documentation, etc.
The offer of www.navarrosystems.com products is valid indefinitely and may be modified, rectified or canceled without prior notice to regular or potential users and consumers.
Navarro Systems makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, beyond the control of Navarro Systems at all times, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, Navarro Systems will inform the customer of said error and will also manage the order normally without any cost on their part.
The civil liability of www.navarrosystems.com for the products supplied is limited to the amount thereof, the user or consumer waives any claim to www.navarrosystems.com for any reason in any case of dissatisfaction with the products purchased at www.navarrosystems.com .navarrosystems.com as well as possible failures, slow access or errors in the access to the Website, including loss of data, or other type of information that may exist on the computer or network of the user who accesses www.navarrosystems.com.
If you wish to send us a complaint or claim, you must contact us by email at info@navarrosystems.com indicating "Complaint" as the subject and detailing in the body of the message all the necessary information such as order number, type of incident or any necessary information that you provide. the management of said claim. Once we receive the email, we will process it as soon as possible.
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5. Description of contents and intellectual property
The contents provided by www.navarrosystems.com are subject to intellectual and industrial property rights and are the exclusive property of Navarro Systems or the natural or legal persons reported. By purchasing a product or service, www.navarrosystems.com does not grant the purchaser any right to alter, exploit, reproduce, distribute or publicly communicate it.
The transfer of the aforementioned rights will require the prior written consent of the owner. The client may not make said content available to third parties.
The intellectual property extends, in addition to the content included in www.navarrosystems.com, to its graphics, logos, design, images and source code used for its programming.
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6. Use of the Service and responsibilities
www.navarrosystems.com does not guarantee the permanent availability of the services, being exonerated from any type of responsibility for possible damages caused due to the unavailability of the service due to force majeure or errors in the telematic data transfer networks, external to us. at your will.
www.navarrosystems.com is not responsible for the content of links to other Web pages that are not its property and, therefore, cannot be controlled by it. The client states that he or she is aware that the information provided by www.navarrosystems.com through its services is not legal in nature and is only offered for informational purposes.
7. Privacy and Protection of Personal Data
You can see them on the data privacy page.
8. Notifications
All notifications, requirements, requests and other communications that must be made by the parties in relation to these General Conditions must be made in writing and will be understood to have been duly made when they have been delivered by hand or sent by ordinary mail to the address. of the other party or to the latter's email, or to any other address or email that each party may indicate to the other for these purposes.
9. Nullity and inefficiency of the Clauses
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part thereof that is null or ineffective, the General Conditions subsisting in everything else, such provision, or the part thereof that is affected, being considered not in place.
10. Prices and payment methods
Navarro Systems makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, beyond the control of Navarro Systems at all times, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, Navarro Systems will inform the customer of said error and will also manage the order normally without any cost on their part.
The prices, characteristics and availability of products marketed by Navarro Systems may vary, so the customer will be informed before accepting any order.
The price of the product is the one in force at the time of acceptance of the order by Navarro Systems. In the event that a Customer places an order with an incorrect price, www.navarrosystems.com will communicate the correct price, and, if desired If the customer continues his order, the price corrected by www.navarrosystems.com will apply.
All product orders are subject to acceptance of the order by www.navarrosystems.com. Navarro Systems will not ship any products until its administration department has verified that payment has been made.
In the event of non-payment by the Client, in whole or in part, on the agreed due date for one or more shipments of products, Navarro Systems may suspend or cancel any shipment or pending Contract, without incurring liability for any damages or losses, including lost profits, or damages due to delay or loss of production caused to the Client. The ante Navarro Systems's sole authority will in no case release the Client from its contractual obligations in relation to payments due and receipt of products.
In the event of a delay in the receipt or withdrawal of the merchandise by the Client, Navarro Systems will be authorized to store the merchandise, at the Client's expense and risk, in its facilities or in those of a third party and the client will be obliged to payment of expenses incurred to Navarro Systems.
The prices indicated on our website do not include VAT (Shipping costs and possible cash on delivery fees not included). The price with VAT along with additional costs will always be shown in the last step of the purchasing process.
All orders are delivered with the printed invoice along with the products purchased. You can request a PDF copy by email if you wish.
Payment Methods:
10.a. Credit Card: We provide a payment gateway through a virtual POS owned by "La Caixa" which guarantees maximum security of the data entered. Under no circumstances is Navarro Systems responsible for any type of eventual failure that may occur in said POS. This form of payment is immediate, at the moment you make the payment, we receive it and process your order (after verifying that the data is correct and that the charge has been made).
10.b. Bank transfer: (To process the order as soon as possible, it is necessary that the order number is reflected in the transfer concept, www.navarrosystems.com will not be responsible for any delays caused by this reason)
LA CAIXA:
10.c. PAYPAL: Paypal is the global leader in online payments and is basically a secure payment system in which the user opens an account in the system that subsequently allows them to make payments in a multitude of online stores around the world, using their Credit or debit card. Paypal will be the only one that will have your banking information, being an intermediary between you and www.navarrosystems.com. This form of payment is immediate, at the moment you make the payment, we receive it and process your order (after verifying that the data is correct). To register or obtain more information, visit www.paypal.es, Paypal site for Spain or www.paypal.com main Paypal site (in English). These links are external and link to pages with their own conditions of use and/or privacy.s
10.d. CASH ON DELIVERY. The customer can pay for the order when it is delivered by the transport agency's delivery person. The minimum amount is 20 Euros with a maximum of 300 Euros. Only available for orders destined for mainland Spain. A fixed amount of 3 additional Euros will be applied to the purchase price as management fees. A single customer may only have one active cash on delivery order. You will not be able to place a second order until the first one has been delivered to you. The agency delivery person may not carry change and the customer is required to have the exact amount at the time of delivery.
11. Warranty rules. Limitation of liability
For sales made to end customers. The seller is responsible for any lack of conformity that appears within a period of two (2) years from the delivery of the good. Nevertheless:
If the lack of conformity appears during the first six (6) months from the delivery of the product, it is presumed that said lack of conformity existed when it was delivered.
Starting from the sixth month, the consumer must demonstrate that the lack of conformity existed at the time of delivery of the good.
Deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable tension, incorrect installation not carried out by the authorized Technical Service when applicable, or materials subjected to wear and tear due to normal use are not included.
In the case of computer items, the warranty will not cover the removal of viruses, restoration of programs for this reason or the reinstallation of the disk caused by its deletion.
In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, under the legally established terms.
The guarantee will lose its value:
If any of the data on it or on the purchase receipt is modified, altered or replaced.
If both the identification number and the guaranteed device itself are manipulated or repaired without the knowledge of the Technical Service.
If you do not have the purchase invoice.
The Client will use the merchandise in accordance with the manufacturer's use manual and instructions. Navarro Systems will not be responsible for any damages or losses of the Client, or any third parties, derived from failure to observe the instructions contained in the use manual or Safety Rules of the merchandise.
www.navarrosystems.com is not responsible for incorrect configuration or installations or equipment breakdown caused by a component not supplied by www.navarrosystems.com.
The warranty will be invalid under the following circumstances: Shocks and/or improper transportation, defective installations and/or installation errors, installation and/or connection of peripheral elements not compatible with the product, inadequate supply voltage, handling by personnel other than the service service of Navarro Systems or the manufacturer, or tampering with any seal or identification/control label, fault or negligence of the Customer or third party, or normal wear and tear, damage due to natural phenomena or catastrophes such as storms, floods, lightning, earthquakes , fires, etc. whether or not they affect the electrical supply; incidents due to problems with software or computer viruses.
To carry out repairs, Navarro Systems may replace parts or the entire unit as it deems appropriate. The classification of the fault, and whether or not it is covered by the warranty, will be the responsibility of Navarro Systems. All repairs must be authorized by Navarro Systems. Transportation costs to send defective products will be borne by Navarro Systems. The product will be returned, once repaired: Postage paid if it is under warranty; freight collect if it is out of warranty.
In case of lack of conformity of the product specifications with those indicated by the manufacturer or claims for defects or manifest defects in materials or workmanship, quality, quantity or others, the Client must notify Navarro Systems in writing, by means of to record its receipt.
Repairs will require presentation of a copy of the invoice and a detailed description of the defects. If the manufacturer has a technical service for its product, the Customer may contact it directly.
The Customer is obliged to make, at its own expense and risk, a backup copy of the data, before delivering the product to Navarro Systems for repair or testing. The total liability of Navarro Systems, for any reason, will not exceed, in any case, the total value of the defective merchandise supplied. Navarro Systems will not, in any case, outside the provisions of this clause, be liable for any damages, especially lost profits, or damages due to anticipated results, delays or loss of production. Likewise, any liability for loss or damage to information or data records is expressly excluded. In any case, the Client will be obliged to make the appropriate backup copies that allow the reconstruction of lost or damaged data.
The compensation provided for in this clause will exclude any other compensation due to defects or lack of quality or quantity.
The products sold by www.navarrosystems.com are guaranteed by the manufacturers, or by www.navarrosystems.com, so the guarantee will be applicable and subject to the manufacturer's conditions.
12. Changes, cancellations and returns
12.a. Product changes
www.navarrosystems.com cannot substitute a product or product model without prior consultation with the customer.
If it were the case that for reasons beyond both of us, the client could not purchase the requested product, he has the right to cancel his order, in this case www.navarrosystems.com, would give him a voucher to exchange it for any product he wants with limit of one month, from the date on which you do not accept the change, on one or more purchases, deducting the bonus amounts. Or, if the client requests it, the amount paid will be paid by bank transfer to the account indicated.
12.b. Order cancellation:
If the buyer makes the decision to cancel the order, www.navarrosystems.com will exchange the amount paid for it for a voucher with the same amount, to be exchanged for any product they want within a limit of one year, from the date of purchase. annulment. Or, if the client requests it, the amount paid will be paid by bank transfer to the account indicated.
If the reason for the cancellation is beyond www.navarrosystems.com, the commissions charged (if any) for the payment method selected by the client will be deducted from the amount to be paid.
In the event of canceling an order once it has been confirmed and sent, the Client must be responsible for the transportation and processing costs incurred.
12.c. Returns
Products in perfect condition: the customer may return the product if he is not satisfied with it within 14 (business) days following the contract, www.navarrosystems.com will exchange the amount paid for a voucher for the same amount, which may redeem within a period of one month, from the date of receipt of the return, for any other product of equal, higher or lower value or will refund the amount. Or, if the client requests it, the amount paid will be paid by bank transfer to the account indicated to us.
If the reason for the return is unrelated to www.navarrosystems.com, the commissions charged (if any) for the payment method selected by the client will be deducted from the amount to be paid, as well as any possible promotions or discounts that may be applied. are canceled when returning the product or products.
Returns of merchandise will not be accepted after 14 (business) days, from receipt of the Product, for payment; It is understood that the payment will imply a note in favor of the Client to be compensated with future purchases.
The expenses derived from the return of the product will in all cases be borne by the customer, except in cases of replacement of defective products.
The buyer must pay the direct return costs and compensate for any damage to the product.
The return of the products will be made by sending the product, with its original packaging and with all its accessories, to the address and attention of the person specified below:
Step 1: RMA Request You must send us an email to info@navarrosystems.com, so we can assign you a return number
Step 2: Return Number Assignment
Our returns management department will assign you a N? RMA and will indicate the procedure to follow for shipping, replying to your email.
Step 3: Identify the package
You must send the package with the Return Number clearly visible and in the manner indicated by the returns department to:
Navarro Systems, Camino Alamico, 373, Benferri 03316 Alicante SPAIN
Step 4: Verification of Material Status
Our returns department will verify that everything is correct and in perfect condition and, if applicable, will give authorization to the administration department and will notify the customer via email.
Product returns will not be accepted without attaching the invoice or proof of purchase.
Returns of the following products will not be accepted:
Products that are not in perfect condition, with their original packaging and with all their original accessories; nor of those products that appear deteriorated, damaged, show signs of having been manipulated or altered, or that have been used abusively or negligently by the client.
Computer programs that have been unsealed by the buyer, as well as computer files that have been supplied electronically.
Consumable products, software, video films, video games, and other similar products under seal, which can be reproduced or copied, when they have been opened or unsealed by the customer.
Products that have been configured according to the customer's specifications, ordered to order or customized according to the instructions provided by the customer.
If the Client cancels a confirmed order when it has already left the www.navarrosystems.com facilities towards the destination, or does not accept the package upon arrival, www.navarrosystems.com may demand payment of the transportation costs incurred.
If the Client cancels or does not accept confirmed orders referring to Products expressly purchased by www.navarrosystems.com for the Client, www.navarrosystems.com may demand payment of a minimum compensation of 50% of the purchase-sale price, as compensation for damages, as well as all transportation and storage costs.
In accordance with current legislation, products can be returned, for whatever reason, within a period of 14 calendar days from receipt of the merchandise by the customer. To do this, the conditions set out in this document must be met. You can do this by completing the withdrawal form by sending it by postal mail or electronically in PDF by email.
Online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec. europa.eu/consumers/odr/.
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12.d. Defective products
In this case www.navarrosystems.com, will act according to the manufacturers' guarantees and RMA, mentioned in point. 11 of these purchase conditions and taking into account Law 23/2003, of July 10 regarding guarantees in the sale of consumer goods, as well as that relating to ISO 13406-2 on plasma screens.
12.e. Misuse of the product
In no case will www.navarrosystems.com be responsible in the following cases:
12.e.1. If the product(s) have received, once delivered to the customer, any deterioration caused by external events, accidents, poor following of instructions or change in electrical voltages.
12.e.2. If the products supplied by www.navarrosystems.com are damaged as a result of incorrect configuration or installation by the client of software, hardware or peripherals.
12.e.3. If the product(s) supplied by www.navarrosystems.com are damaged by a component not supplied by www.navarrosystems.com
12.e.4. Any misuse of the product that is indicated in the particular guarantees stipulated by the manufacturer.
12.e.5. Returns will not be accepted on sales of products that can be reproduced or copied immediately.
13. Transportation
The transportation amount will be included in the customer's invoice, and will be visible in the last step of the purchasing process.
The carrier will be the one agreed upon by www.navarrosystems.com, and of which the client will be informed.
If the customer notices breakages in the package, they must make an incident on the delivery note itself at the time of delivery, indicating that the package is broken and contact www.navarrosystems.com to notify this situation.
If the customer does not notice any external breaks in the package when receiving it, but upon opening it observes damage due to transport, they must notify the transport company within 24 hours to record it and contact www.navarrosystems. com. Otherwise it will be understood that the Product has been accepted in accordance. Once this period has passed, the transport company considers that the material sent is in perfect condition and is not responsible for any damage.
Delays due to transportation: www.navarrosystems.com is not responsible for any delay caused by transportation due to:
13.a. Incorrect or incomplete address
13.b. Do not indicate a contact telephone number
13.c. Transporters' strikes
Navarro Systems will indicate the delivery address to the transport company as indicated by the customer when placing their order. After delivery of the package by www.navarrosystems.com to the transport company, any change of address or delivery service that is subject to an additional cost will be borne by the customer.
14. Delivery time
www.navarrosystems.com, has taken the maximum delivery time as indicated on each of our products from the date of collection of the order amount.
We ship orders placed before 4:00 p.m. from Monday to Friday on the same day. This is only applicable when the shipping method selected is MRW, it is a shipment for the peninsula and is not applicable to Correos or any other transport company or for the islands. Throughout the month of August, orders placed before 2:00 p.m. will be sent on the same day under the same condition indicated in the previous point.
Although www.navarrosystems.com will always try to comply with them with all its means, the deadlines set for the delivery of the material are merely informative, and are not binding in any case for www.navarrosystems.com. The shipping method through MRW for Peninsular Spain is a 24-hour service, which indicates a delivery time of 24 hours after delivery of the package to the transport company. When delivering the package, the transport company is not obliged to make any call to notify of the delivery.
Unless otherwise agreed in writing with www.navarrosystems.com, the Customer will not have the right to request the cancellation of an order or any compensation (including the return of postage) in the event that there is a delay in the delivery of the Product, due to circumstances beyond the control of www.navarrosystems.com.
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15. Jurisdiction and forum
This contract is governed by Spanish legislation, and in particular, by common civil law.
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16. Language of the contract
The language of formalization of the contract is written in Spanish.